The Head Cashier is responsible for providing excellent customer service during the checkout process. This associate is likely the last interaction with our customer before leaving the store and needs to ensure the customer is satisfied and encouraged to come back to Lowe’s. Therefore, engaging with customers as well as attention to detail are extremely important in this role. As Head Cashier, he/she provides supervision, coaching, and support to the Customer Service Associate – Front End Team. Depending on the specific work shift, this associate may also help open or close the front-end of the store.
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Head Cashier, this means:
- Delivering a checkout experience that is quick, professional, and friendly.
- Ensuring merchandise is accurately scanned and meets the needs of the customer.
- Engaging in safe work practices and encouraging others to do the same.
- Requires morning, afternoon and evening availability any day of the week.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
- Minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.
Qualification & Experience:
- 6 months of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched).
- 1 year of retail experience.
- 6 months experience working in any department at a Lowe\’s retail store.
- 1 year of experience as a head cashier.
- 6 months of experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.
- 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
- 1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
- 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
Vacancy Type: Full Time
Job Location: Brownsville, TX, US
Application Deadline: N/A