Friday , March 1 2024

LVMH Internship – Clienteling Team Manager

Website LVMH

Job Description:

As the Clienteling Team Manager of our Louis Vuitton Selfridges store, you will manage your team and drive the clienteling strategy in store, creating a clienteling mindset with the team. You will elevate relationships with our top clients by leveraging different tools and with a focus on the Client Experience, and implement transversal strategies to recruit new, and develop existing, clientele.

Job Responsibilities:

  • Supervise recruitment, evaluation and development of the team/direct reports, maximising individual potential and ensuring succession plans in place for key positions
  • Provide leadership amongst the team, ensuring a positive team spirit, keeping the team motivated to achieve business objectives (turn-over, mystery shopping, numbers of appointments…)
  • Ensure a perfect Hosting on the floor
  • Work closely with Client Development and Events team to develop outreach campaigns, events & animations to recruit new clients and engage existing clients
  • Provide analysis and feedback on clientele and product line performances, to be able to develop and implement action plans to deliver results
  • Spend time on the shop floor inserting yourself into the selling ceremony when necessary, and actively coaching the team to embed a client centric mindset and leverage business opportunities
  • Set individual & team goals and objectives; proactively assess and manage performance against expectations
  • Ensure that each member of the team also acts as a representative of the brand
  • Manage Client Gifts: order through Head Office, allocate them and monitor
  • Ensure training program is in place and delivered for all team members, particularly along client experience, policies and product knowledge
  • Be the main contact and develop the partnership with Selfridges personal shopping to provide high end opportunities with their clients
  • Be fully responsible for the client entertainment budget, be proactive in proposing alternatives and cost saving solutions for it
  • Create a client centric mindset at the store level, making it an integral part of the Client Advisor & management roles
  • Oversee store’s animations/events, closely monitor ROI, set realistic and ambitious objectives
  • Together with Operation Manager coordinate all policies and procedures for loss prevention, consignment and stock managements are closely followed and monitored.

Job Requirements:

  • Passion for the Brand
  • Minimum 5 years of experience in managing a team
  • Fashion/ retail/ luxury background is preferred but not mandatory
  • Strong business acumen and learning agility
  • Has keen interest in people development
  • Good interpersonal skills with strong verbal and written communication skills including facilitation and presentation

Job Details:

Company:  LVMH

Vacancy Type:  Full Time

Job Location: Sheffield, ENgland, UK

Application Deadline: N/A

Apply Here