Job Description: Specializes in our branch customer experience through lobby management, transactions and basic retail servicing interactions. (e.g. customer service enrollment, address changes, problem resolution). Accurately processes a variety of financial transactions (e.g. deposits, withdrawals) in an accurate and efficient manner. Job Responsibilities: Address the customer's immediate need, and then provide a service transaction or guided self-service Match the appropriate resource (person, digital service) to the need Identify transactions "on the line" that can be migrated to digital solutions Demonstrate digital transaction tools to customer directly, including explanations of benefits, etc. Assess options with focus on "shoulder to shoulder" self-service Follow up with customer once servicing is complete to ensure immediate need and customer's expectation have been met Take ownership of escalated account services issues until resolution Transition to identified sales opportunity using transition statement Demonstrate customer service standards during transaction processing and follow M&T policy on transaction processing Fully leverage available tools (e.g. Teller Cash Recycler) for transaction processing Complete all Currency Transaction Reports and Wire Activities and escalations as appropriate Accurately balance Accurately complete cash ordering for the branch and TCR/ATM settlement activities Participate in branch audit/logging activities, provide follow-up where appropriate and Satisfy/Maintain audit/new activities and provides follow up where appropriate Job Requirements: Ability to interact with customers in an open face to face work environment Ability to stand for long periods of time Ability to read fine print Ability to lift light to heavy objects weighing 5lbs - 30 lbs. Prolonged use of hands and fingers Qualification & Experience: High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience. Proven verbal communication and interpersonal skills Proven ability to demonstrated exceptional customer services Well-organized individual with time management and prioritization skills Proficient with internet user-level technology Job Details: Company: M&T Bank Vacancy Type: Full Time Job Location: Baltimore, MD, US Application Deadline: N/A Apply Here careers-trivia.net
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