Sunday , April 14 2024

M&T Bank Jobs – Service Associate

Website M&T Bank

Job Description:

Specializes in our branch customer experience through lobby management, transactions and basic retail servicing interactions. (e.g. customer service enrollment, address changes, problem resolution). Accurately processes a variety of financial transactions (e.g. deposits, withdrawals) in an accurate and efficient manner.

Job Responsibilities:

  • Address the customer’s immediate need, and then provide a service transaction or guided self-service
  • Match the appropriate resource (person, digital service) to the need
  • Identify transactions “on the line” that can be migrated to digital solutions
  • Demonstrate digital transaction tools to customer directly, including explanations of benefits, etc.
  • Assess options with focus on “shoulder to shoulder” self-service
  • Follow up with customer once servicing is complete to ensure immediate need and customer’s expectation have been met
  • Take ownership of escalated account services issues until resolution
  • Transition to identified sales opportunity using transition statement
  • Demonstrate customer service standards during transaction processing and follow M&T policy on transaction processing
  • Fully leverage available tools (e.g. Teller Cash Recycler) for transaction processing
  • Complete all Currency Transaction Reports and Wire Activities and escalations as appropriate
  • Accurately balance
  • Accurately complete cash ordering for the branch and TCR/ATM settlement activities
  • Participate in branch audit/logging activities, provide follow-up where appropriate and Satisfy/Maintain audit/new activities and provides follow up where appropriate
  • Process customer/account maintenance accurately (address/name changes, signor/account updates, etc.)

Job Requirements:

  • Ability to stand for long periods of time
  • Prolonged use of hands and fingers
  • Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
  • Ability to read fine print
  • Ability to interact with customers in an open face to face work environment

Qualification & Experience:

  • High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
  • Proven verbal communication and interpersonal skills
  • Proven ability to demonstrated exceptional customer services
  • Well-organized individual with time management and prioritization skills
  • Proficient with internet user-level technology

Job Details:

Company: M&T Bank

Vacancy Type:  Full Time

Job Location: Annapolis, MD, US

Application Deadline: N/A

Apply Here

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