Website Majid Al Futtaim
At Majid Al Futtaim, we’re committed to driving our growth, differentiation and success through a relentless focus on our #1 strategic pillar: Customer Experience. The CX & Innovation team of Majid Al Futtaim Holding drives the strategy of the Group in those areas, guiding all the brands in the MAF portfolio and ensuring that they notably excel at: listening to customers, understanding and responding to key trends, designing and delivering ambitious, relevant and superior experiences that bring our brands to life. A true partner of choice of each our our Business Units, this team is an exciting environment for talents to thrive and contribute to shaping innovative and impactful moments for millions of consumers.
- Support CX design projects, ad hoc Qualtrics implementation support, if/when required.
- CX Portal: Lead the development, upkeep and content management of the CX Portal
- CX Communications: Actively manage CX Communications viz. Newsletters, forum, Workplace etc with different BUs, encouraging teams to contribute and spread the word for CX
- This role will be a linchpin to the CX & Innovation team and will work across CX functions to support and create impact across the group. This is a great opportunity to work/ learn with design projects, Voice of customer projects, Insights generation, Innovation, CX Comms.
- CX Insights: Produce periodic and issue based executive summary reports for senior stakeholders.
- CX internal processes: Manage internal procurement, finance and admin processes
- CX Knowledge management: Own the documentation and versioning of CX playbooks instilling excellence
- Collaborate on customer-driven projects across the team and BUs using the CoE
Company: Majid Al Futtaim
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A