Job Description: Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. Job Responsibilities: Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Understands the brand's service culture. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Verifies all banquet functions are up to standard and exceed guest's expectations. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Responds quickly and proactively to guest's concerns. Sets service expectations for all guests internally and externally. Provides excellent customer service. Drives alignment of all employees, team leaders and managers to the brand's service culture. Job Requirements: Maintains a positive cost management index for kitchen and restaurant operations. Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. Utilizes budgets to understand financial objectives. Job Details: Company: Marriott Vacancy Type: Full Time Job Location: Dubai, UAE Application Deadline: N/A Apply Here careers-trivia.net
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