Job Description: Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Night Management , the successful candidate will be required to engage and interact with Guest , provide excellent Customer Service and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott International Hotels standards, policies and procedures. Job Responsibilities: An appropriate recognized qualification would be advantageous Professional Disposition Proficiency in all MS office applications e.g. Word, Excel, Outlook People centric with a strong focus on the Guest experience Professional telephone and communication etiquette Sound financial acumen Ability to work without supervision and within a team Required to work rostered shifts and irregular hours as per operational requirements Attention to detail pertaining to area of responsibility Ability to work within a pressurized environment Maintain a neat, clean and well-groomed appearance as per company standards At least 2- 3 years’ experience in a similar position within a 4/5 star Hotel environment Ability to use Initiative and be proactive and self-driven Working Knowledge in Fidelio Opera Flexible working hours as well as available to work weekends and Public holidays as per operational requirements Job Requirements: Strong and effective communication and problem solving skills / conflict management Process all guest check-ins and assign room. Print contingency lists to have a record of all guests in case of emergency. Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and the reporting thereof. Activate or reissue room keys using electronic key machine. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Process all payment types such as room charges, cash, checks, debit, or credit. Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Attend to all guest needs, including but not limited to, registration, check-in and check-out of guest and cashiering. Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Balance and drop receipts according to Accounting specifications. Report accidents, injuries, and unsafe work conditions to manager Count bank at end of shift and secure bank. Sell a room/accommodation to guests without reservations based on availability. Perform other duties as and when required Job Details: Company: Marriott Vacancy Type: Full Time Job Location: Cape Town, Western Cape, USA Application Deadline: N/A Apply Here careers-trivia.net
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