Tuesday , January 31 2023

Marriott Hotel Careers – Receptionist Night

Website Marriott

Job Description:

Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Night Management , the successful candidate will be required to engage and interact with Guest , provide excellent Customer Service and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott International Hotels standards, policies and procedures.

Job Responsibilities:

  • An appropriate recognized qualification would be advantageous
  • Professional Disposition
  • Proficiency in all MS office applications e.g. Word, Excel, Outlook
  • People centric with a strong focus on the Guest experience
  • Professional telephone and communication etiquette
  • Sound financial acumen
  • Ability to work without supervision and within a team
  • Required to work rostered shifts and irregular hours as per operational requirements
  • Attention to detail pertaining to area of responsibility
  • Ability to work within a pressurized environment
  • Maintain a neat, clean and well-groomed appearance as per company standards
  • At least 2- 3 years’ experience in a similar position within a 4/5 star Hotel environment
  • Ability to use Initiative and be proactive and self-driven
  • Working Knowledge in Fidelio Opera
  • Flexible working hours as well as available to work weekends and Public holidays as per operational requirements

Job Requirements:

  • Strong and effective communication and problem solving skills / conflict management
  • Process all guest check-ins and assign room.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and the reporting thereof.
  • Activate or reissue room keys using electronic key machine.
  • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
  • Attend to all guest needs, including but not limited to, registration, check-in and check-out of guest and cashiering.
  • Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages. Complete the Room Rate Variance Report.
  • Balance and drop receipts according to Accounting specifications.
  • Report accidents, injuries, and unsafe work conditions to manager
  • Count bank at end of shift and secure bank.
  • Sell a room/accommodation to guests without reservations based on availability.
  • Perform other duties as and when required

Job Details:

Company: Marriott

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, USA

Application Deadline: N/A

Apply Here