Sunday , January 29 2023

Marriott Hotel Hiring – Departmental Trainer

Website Marriott

Job Description:

Identifies and addresses employee and organizational development needs.  The position is to ensure effective on-job training is in place to enable the achievement of desired business results.  On-job training programs focus on a variety of topics, including product knowledge, operating systems  , and customer service and leadership skills.  Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate  on-job training programs.  Measures the effectiveness of training to ensure a return on investment.

Job Responsibilities:

  • Develops specific training to improve service performance.
  • Drives brand values and philosophy in all training and development activities.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Meets regularly with participants to assess progress and address concerns.
  • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  • Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Assists with establishing guidelines so employees understand expectations and parameters.
  • Promotes and informs employees about all training programs.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.
  • Monitors enrollment and attendance at training classes.
  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Meets with training cadre on a regular basis to support training efforts.
  • Reviews guest comments, guest satisfaction results and other data to identify areas of improvement.
  • Measures transfer of learning from training courses to the operation.
  • Helps employees identify specific behaviors that will contribute to service excellence.
  • Ensures employees receive on-going training to understand guest expectations.

Job Requirements:

  • Assists with managing department controllable expenses to achieve or exceed budgeted goals.
  • Utilizes P-card if appropriate to control and monitor departmental expenditures.
  • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 year experience in related professional area; certified trainer.
  • Assists with the development of the Training budget as required.
  • Assists with managing budget in alignment with Human Resources and property financial goals.

Job Details:

Company: Marriott

Vacancy Type:  Full Time

Job Location: Melbourne, Victoria, AUS

Application Deadline: N/A

Apply Here

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