Marriott Hotel Hiring – Departmental Trainer

Job Description:

Identifies and addresses employee and organizational development needs.  The position is to ensure effective on-job training is in place to enable the achievement of desired business results.  On-job training programs focus on a variety of topics, including product knowledge, operating systems  , and customer service and leadership skills.  Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate  on-job training programs.  Measures the effectiveness of training to ensure a return on investment.

Job Responsibilities:

• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
• Aligns current training and development programs to effectively impact key business indicators.
• Assists with establishing guidelines so employees understand expectations and parameters.
• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Monitors enrollment and attendance at training classes.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Reviews guest comments, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.

Job Requirements:

• Assists with managing department controllable expenses to achieve or exceed budgeted goals.
• Utilizes P-card if appropriate to control and monitor departmental expenditures.
• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 year experience in related professional area; certified trainer.
• Assists with the development of the Training budget as required.
• Assists with managing budget in alignment with Human Resources and property financial goals.

Job Details:

Company: Marriott

Vacancy Type:  Full Time

Job Location: Melbourne, Victoria, AUS

Application Deadline: N/A

Apply Here

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