Job Description: Assists customers with planning event needs for Select Service & Extended Stay (SS & ES) properties. Monitors the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Maximizes revenue opportunities by up-selling and accurately forecasting (e.g., catering and group rooms) all events. Monitors guest and associate satisfaction and meets team revenue and booking goals. Job Responsibilities: Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Turns event over to the on-property operations team for the execution of details. Manages group room blocks and meeting space, and produces Banquet Event Orders. Assists customers with planning event needs for Select Service & Extended Stay (SS & ES) properties. Reviews event results and customer feedback. Participates in the development and implementation of corrective action plans. Solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience. Maximizes revenue opportunities by up-selling and accurately forecasting (e.g., catering and group rooms) all events. Monitors guest and associate satisfaction and meets team revenue and booking goals. Emphasizes guest satisfaction and focuses on continuous improvement. Up-sells products and services throughout the pre-event phase. Manages customer budgets to maximize revenue and meet customer needs. Forecasts group sleeping rooms and event revenue (e.g., catering and audio-visual) for assigned groups. Adheres to all standards, policies, and procedures. Integrates current trends in event management and event design. Job Requirements: Knowledge of overall hotel operations as they affect each particular hotel for which they are planning events. Knowledge of Event Technology products and services. Hospitality Management Degree beneficial. Knowledge of Food and Beverage (F&B), menu planning, food presentation, and banquet and event service operations. Broad understanding of facility management including ability to manage guest room and meeting space inventories. High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management. Job Details: Company: Marriott Vacancy Type: Full Time Job Location: Bethesda, Maryland, USA Application Deadline: N/A Apply Here careers-trivia.net
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