Marriott Hotel Vacancies – Guest Service Agent

Job Description:

Owned by multinational developer, Far East Consortium, The Ritz-Carlton, Perth is a prominent anchor point within Perth’s Elizabeth Quay development. Sitting just 30 metres from the waterfront, the 205-room hotel occupies a 28-storey tower, which also includes a selection of impressive residential apartments. The Ritz-Carlton, Perth, together with The Towers at Elizabeth Quay, an upscale residential development located beside the hotel, sits atop exclusive retail space, fine-dining experiences, and waterfront access. The Ritz-Carlton, Perth also offers guests world-class amenities, including four distinctive restaurants and bars. The hotel is also ideally positioned to accommodate conference and meeting space demand in the city with 2,000 square metres of conference space, including a spacious 572 square metres ballroom fitted with the latest AV technology. Other facilities at the hotel include a Fitness Centre, which offers a gym, spa, and outdoor infinity swimming pool, while an open-roof courtyard with tropical, landscaped gardens creates a resort feel in a bustling city.

Job Responsibilities:

• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest’s stay.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings.
• Process all guest check-ins by confirming reservations, and issuing and activating room keys.

Job Requirements:

• Unrestricted working rights for Australia
• Experience working in customer service role preferable
• Passion for customer service
• Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
• COVID Hygiene Certificate (from Australian Hotels Association)

Job Details:

Company: Marriott

Vacancy Type:  Full Time

Job Location: Perth, Western Australia, AUS

Application Deadline: N/A

Apply Here

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