Marriott Vacancies – Events Manager

Job Description:

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibilities:

• Performs other duties as assigned to meet business needs.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
• Assists in the development and implementation of corrective action plans.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
• Up-sells products and services throughout the event process.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Assists in the sales process and revenue forecasting for customer groups.
• Reviews comment cards and guest satisfaction results with employees.
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

Job Requirements:

• Performs other duties as assigned to meet business needs.
• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Participates in customer site inspections and assists with the sales process as necessary.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Uses his/her judgment to integrate current trends in event management and event design.
• Adheres to all standards, policies, and procedures.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
• Manages group room blocks and meeting space for average to large-sized assigned groups.

Job Details:

Company: Marriott

Vacancy Type:  Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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