Metrolinx Jobs Near Me – Senior Vendor Performance Analyst

Job Description:

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

Job Responsibilities:

• Develops and implements vendor KPIs
• Works with key stakeholders to develop and gather and build business requirements for public procurement tenders
• Maintains and enhances vendor and management tools (e.g. vendor tracking tools, vendor performance scorecards and dashboards)
• Assist in enabling the organization to control costs, drive value for money, mitigate risk, build vendor controls and support the business in meeting its objectives
• Provides advisory support and vendor management oversight; monitors key performance measures to ensure business plans reflect objectives
• Administers vendor governance and compliance process through regular documentation and alignment to a continuous improvement methodology
• Monitors performance management systems (e.g. vendor issue resolution, change requests, and standardized processes) that contribute to meeting Service Level Agreements (SLAs), Operation Level Agreements (OLAs), and Key Performance Indicators (KPIs)
• Participates in commercial vendor contract negotiations, provides input to contract terms and conditions, including project timelines, workforce requirements, and schedules; oversees contract administration
• Assists Manager with evaluation of vendor performance; escalates issues to senior management for resolution
• Tracks & monitors vendor contract authority & spend against named accounts
• Leads the preparation and presentation of business cases and return on investment (ROI) models to stakeholders and senior management
• Gathers key stakeholder input regarding needs, service delivery, and quality to ensure business alignment with agreements and contracts
• Participates in the review and analysis of PRESTO contract documents to ensure that the appropriate contracting strategy and contractual clauses are applied, to reduce risk and protect the interest of Metrolinx
• Assists the business units in the development of annual procurement plans to create a pipeline and develop strategic sourcing strategies for new and existing vendors
• Assists with developing divisional and departmental processes and procedures that are based on best practices; ensures adherence to Metrolinx policies and procedures
• Contribute in developing and maintaining a vendor management framework to support the development and ongoing maintenance of strong vendor and commercial relations
• Reviews daily, weekly and monthly reports for compliance with performance metrics; identifies opportunities for improved efficiency and optimization
• Assists with managing risk across contractual commitments for alignment with the vendor engagement strategy by reviewing Service Level Agreements (SLAs) on a regular basis
• Prepares scope documents, communication plans, and contract awards under the guidance of the Manager
• Participates in meetings with clients, vendors, and stakeholders to discuss performance, common issues, and develop action plans
• Assists with the development of strategic solutions for current and future vendors; develops and provides strategic solutions to solve client challenges, resolve service issues, streamline processes, and improve department productivity

Job Requirements:

• Strong negotiating skills to navigate between multiple parties with differing perspectives
• Minimum six (6) years’ progressive experience leading varied sourcing activities and managing commercial vendor relationships
• Strong problem-solving and critical thinking skills, with attention to detail
• Contract management and negotiation skills
• Demonstrated ability to write memos that may be presented to Senior Management to assist with driving business decisions
• Completion of a university degree in a related discipline (e.g. Business Administration or Legal) – or a combination of education, training and experience deemed equivalent
• Experience with ERP (Oracle iProcurement or EBS)
• Self-starter who can work in a demanding and rapidly changing environment, with strong prioritization and communication skills
• Experience with public sector procurement processes, policies and best practices would be an asset
• Develop strong Power Point presentations to clearly outline issues and recommended actions required
• Ability to assess, identify and mitigate risks and issues early in the process
• Demonstrated experience with vendor management to evaluate project tenders and review consultant proposal; sound understanding of contracting principles, practices, rules, regulations and procedures to assess risks and provide advice on procurement through the tendering process and the implications of the terms and conditions of contracts
• Demonstrated ability of being client focused and able to influence a broad range of stakeholders in complex business environments.
• Understanding of business and strategic planning and service measurements
• Strong experience in building and improving business process methodologies and tools
• Demonstrated relationship and contract management and influencing skills

Job Details:

Company: Metrolinx

Vacancy Type:  Full Time

Job Location: Toronto, ON, USA

Application Deadline: N/A

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