Netflix Jobs – Data Quality Analyst

Job Description:

In this role, you will focus primarily on the Movie ID (MID) and Production ID (PTP ID) data sets for film and television, which are foundational to the application ecosystem. This role will lead MID Support, a specialized support team that addresses complex data issues and establishes interim workflows to unblock users. MID Support also serves as a team which educates users on best data practices and how to understand data attributes. As the lead of MID Support, this role will own the operational workflow, ticket metrics and analysis of support patterns, and establish relationships with other support teams and end users.

Job Responsibilities:

• Provide Movie ID user support and analysis of ticket metrics
• Maintain ongoing data cleanliness via daily deduplication, including classifying issues and providing metrics on patterns seen in duplicate creation
• Align with partner support teams to share best practices and learnings from support scenarios, as well as surface patterns and issues
• Create more efficient ways to analyze and work with large data sets
• Investigate and resolve Movie data issues, as well as provide analysis and recommendations for improving data quality to both technical and non-technical audiences
• Optimize existing workflows and step in to establish new workflows as needed when gaps are discovered
• Establish and maintain relationships with user teams to build up trust and provide relevant context regarding data structures and attributes
• Find opportunities for user education and partner on creation of data education materials to instill users with confidence when updating and editing data in their day-to-day
• Create and maintain data documentation both for an internal, technical audience and for partner user teams

Job Requirements:

• Proficiency with Google Suite, table-based applications (e.g. Excel, Airtable), and content management systems
• Knowledge of data lifecycle and data governance concepts
• Excellent communication, both written and verbal– in person, over video, via messaging (ie.: Slack) and email. This includes the ability to explain complex concepts for a wide range of audiences in a global company.
• Production or Post-Production experience, either working on productions or an educational background in film and television
• Experience with industry data tools (Studio System, IMDB, Variety Insight)
• Strong analytical skills and an ability to synthesize information across a broad ecosystem to diagnose problems and devise solutions
• Attention to detail and the ability to track multiple requests, finding parallels and overlaps that may occur. Possess the ability to be granular but also have a high-level view
• Strong understanding of workflows and ability to recognize inefficiencies
• Excellent time-management skills

Qualification & Experience:

• 2+ years experience in film and television data, metadata or operations, preferably in a streaming or VOD environment
• Experience with Jira, Monday, and/or Zendesk
• Experience working with product and/or engineering teams
• 2+ years of experience in any of the following: customer support, education and training, production and post-production, or data governance

Job Details:

Company: Netflix

Vacancy Type:  Full Time

Job Location: Los Angeles, CA, USA

Application Deadline: N/A

Apply Here

careers-trivia.net