Wednesday , May 29 2024

Office Depot Careers – Key Account Manager

Website Office Depot

Job Description:

The Manager, Sr Key Account is an outside sales position responsible for managing an existing base of key account customers (that have an annual spend of $250K to $1.5M) by growing share of wallet and improving retention within these customer relationships. This role will have a matrix partnership team to include a cross-functional experts on our office solutions, customer success coordination support, and an account executives that focuses on assigned portfolio in medium to enterprise customers, including government and education.

Job Responsibilities:

  • Account Retention and Growth: Engaged in sales activities outside of the office, face-to-face, including, but not limited to, creating relationships with decision influencers, decision makers, end users, current buyers and new prospects within a company on a regular basis. Retain current customer base and expand footprint through cross/up sell opportunities.
  • Ensure Office Depot can earn appropriate profitability based on customer profile in volume, size and service requirements.
  • This will require the development of and execution of pricing strategies and tactics. Present Office Depot solutions that relate directly to key needs and business issues of customer. Negotiate and close sales campaigns to grow customer base 10% annually.
  • Customer base is between $8M to $15M.
  • Customer Management: Network through organizations and industries of focus. Be proactive in all aspects of opportunity development. Identify customer needs and effectively understand and respond to customer objections.
  • Provide guidance on customer and prospect strategic initiatives and expertise around particular areas of interest to discuss industry best practices and development of high-level strategies. Build and expand relationships with decision makers in prospect and customer accounts. Establish yourself as a “Trusted Advisor” to the prospect or customer.
  • Matrix Team: Bring net new and innovative ideas to the both internal team and the customer.
  • Assist in creating an environment of teamwork and continuous improvement. Demonstrate a commitment to excellence.
  • Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement. Collaborate with peers and management around ways to continually improve the sales organization. Maintains customer information in Office Depot’s CRM.

Job Requirements:

  • Ability to get customer involved in creating business case and value propositions.
  • Demonstrate an understanding of the industry, the current trends and changes, as well as leverage that information to the benefit of Office Depot and the customer.
  • Comfortable speaking with senior leadership about financial metrics, calculations and assumptions in business case.
  • Driven to invest time in self-education that can be applied in a professional context.
  • Excellent objection handling and negotiating abilities.
  • Ability to work in complex and consultative sales environment.
  • Ability to create strong customer loyalty.

Qualification & Experience:

  • Years of Experience: Minimum 4 years experience in related field
  • Type of Experience: Sales experience in business-to-business environment
  • High School diploma or equivalent, Bachelors preferred

Job Details:

Company: Office Depot

Vacancy Type:  Full Time

Job Location: Gulfport, MS, US

Application Deadline: N/A

Apply Here

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