Office Depot Jobs – National Strategic Account Manager

Job Description:

The Strategic Account Manager is an outside sales position responsible for managing an existing base of strategic account customers (greater than $1.5M in annual spend) by growing share of wallet and improving retention within these customer relationships. This role will have a matrix partnership team to include a cross-functional experts on our office solutions, customer success coordination support, and account executives that focuses on new logos for assigned portfolio.

Job Responsibilities:

• Customer Management: Network through organizations and industries of focus. Be proactive in all aspects of opportunity development. Identify customer needs and effectively understand and respond to customer objections.
• Provide guidance on customer and prospect strategic initiatives and expertise around particular areas of interest to discuss industry best practices and development of high-level strategies. Build and expand relationships with decision makers in prospect and customer accounts. Establish yourself as a “Trusted Advisor” to the prospect or customer.
• Matrix Team: Bring net new and innovative ideas to the both internal team and the customer.
• Assist in creating an environment of teamwork and continuous improvement. Demonstrate a commitment to excellence.
• Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement. Collaborate with peers and management around ways to continually improve the sales organization.
• Maintains customer information in Office Depot’s CRM.
• Account Retention and Growth: Engaged in sales activities outside of the office, face-to-face, including, but not limited to, creating relationships with decision influencers, decision makers, end users, current buyers and new prospects within a company on a regular basis. Retain current customer base and expand footprint through cross/up sell opportunities.
• Ensure Office Depot can earn appropriate profitability based on customer profile in volume, size and service requirements.
• This will require the development of and execution of pricing strategies and tactics. Present Office Depot solutions that relate directly to key needs and business issues of customer.

Job Requirements:

• Excellent objection handling and negotiating abilities.
• Ability to get customer involved in creating business case and value propositions.
• Ability to create strong customer loyalty.
• Ability to work in complex and consultative sales environment.
• Driven to invest time in self-education that can be applied in a professional context.
• Comfortable speaking with C-Suite about financial metrics, calculations and assumptions in business case.
• Demonstrate an understanding of the industry, the current trends and changes, as well as leverage that information to the benefit of Office
• Depot and the customer.
• Fluid organization agility (the ability to quickly learn, understand and navigate an organization at the upper to lower levels.
• Excellent oral, written and presentation communication skills

Qualification & Experience:

• Previous experience within the office supplies industry preferred.
• High School diploma or equivalent, Bachelors preferred
• Area of Study: Business Administration, Marketing, Merchandising
• Years of Experience: Minimum 7 year experience in related field

Job Details:

Company: Office Depot

Vacancy Type:  Full Time

Job Location: Biloxi, MS, US

Application Deadline: N/A

Apply Here

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