Orange Egypt Careers – Incident Management Specialist

Job Description:

To provide a professional first technical point of contact for the customer

Job Responsibilities:

• To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
• To perform technical escalations in line with company procedure.
• To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
• To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
• Document all troubleshooting and a case management actions via the electronic case management system.

Job Requirements:

• Bachelor Degree in Communication Engineering .
• Able to work under stress .

Job Details:

Company: Orange Business Services

Vacancy Type:  Full Time

Job Location: Cairo, Egypt

Application Deadline: N/A

Apply Here

careers-trivia.net