Website Orange Business Services
To provide a professional first technical point of contact for the customer
- To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
- To perform technical escalations in line with company procedure.
- To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
- To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
- Document all troubleshooting and a case management actions via the electronic case management system.
- Bachelor Degree in Communication Engineering .
- Able to work under stress .
Company: Orange Business Services
Vacancy Type: Full Time
Job Location: Cairo, Egypt
Application Deadline: N/A