Friday , April 19 2024

PG&E Jobs – Supervisor

Website Pacific Gas and Electric Company

Job Description:

Manages day-to-day operations of a Contact Center location. Develops and implements strategies, plans, programs and initiatives which align with and contribute to the Contact Center and the company’s vision, goals and objectives.

Job Responsibilities:

  • Achieve business results through effective communication and leadership behaviors; effectively interpret and apply labor agreements with the support of all labor/management partners; set clear expectations by ensuring employees meet all company, departmental policies/procedures and Federal/State law provisions, share business results and communicate business plan objectives. Encourage and practice teamwork with employees and all stakeholders.
  • Coach and develop employees on all aspects of call handling techniques by providing a clear vision of Company/Contact Center goals and setting clear performance expectations. Manage daily work activities to reduce costs, improve productivity and maximize overall operational efficiencies with very little guidance. Actively identify and implement best practices.
  • Identify process improvement opportunities and make recommendations for process/system improvements (so as) to increase the quality and efficiency of current business practices. May manage cross-functional projects/initiatives and provide subject matter expertise.
  • Manage and improve customer perception and PG&E Brand Health Index by discussing barriers, issues, feedback and compliments with customers.
  • Ensure employees remain compliant with all company policies/procedures (including compliance with Federal/State provisions)
  • Create and manage a safe work environment; effectively implement elements of Utility Standard Practice for Safety and Contact Center
  • Operations safety strategy. Model appropriate safety behavior, understand and manage safety-related and ergonomic issues.
  • Coach and develop union-represented employees to achieve department targets and goals

Job Requiremets:

  • Ability to work flexible schedule
  • Ability to travel up to 10 percent of working time

Qualification & Experience:

  • High School or GED-General Educational Development-GED Diploma
  • Experience in contact center operations, at PG&E
  • CA Class C License, or equivalent
  • Bachelors Degree or equivalent experience
  • Leadership experience, 1 year
  • Job-related experience, 5 years

Job Details:

Company: Pacific Gas and Electric Company

Vacancy Type:  Full Time

Job Location: Sacramento, CA, US

Application Deadline: N/A

Apply Here