PGE Careers Near Me – Service Representative

Job Description:

Customer Service Representatives (CSRs) are the “voice” of our company. They must be clear and confident communicators who have a constant focus on safety and the customer at all times. CSRs provide front-line support by telephone, email and written correspondence. They handle a high volume of customer transactions ranging from general account inquires to potentially serious safety situations such as gas leaks and other safety concerns.

Job Responsibilities:

• Must have decision making ability and effective judgment making skills
• Acknowledge customers concerns by being courteous, empathetic and professional at all times
• Effectively operate all required PG&E applications and systems
• Ensure safe work practices, attend and participate in required safety and professional trainings, continually ensure the safety of self, colleagues and the public
• Ability to work in a fast-paced environment which is subject to change based on business needs
• Respond to customer inquiries and successfully resolve customer issues by providing information or taking action on behalf of the customer in a caring, timely and accurate manner
• Utilize phone and computer to research and analyze account information to satisfy internal and external customers with customer inquiries, billing issues, service requests and emergency orders
• Act professionally and ethically in all situations
• Listen effectively; use probing skills to obtain relevant customer information and quickly establish customer relationships
• Serve the customer and perform the job in a safe manner
• Listen effectively; use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers
• Use interpersonal skills, communication skills; both written and verbal to assist customers and fellow-team members

Job Requirements:

• 2 or more years of work experience in a customer service position with direct customer contact either in-person, phone or by email in a high-paced, structured environment
• Must complete 7-week Customer Service Representative (CSR) Training program and 2 weeks of “nesting”
• To better represent the communities we serve, applicants who live within 50 miles of the work location listed will be given preference.
• Must be at least 18 years of age
• Associate’s degree or higher from an accredited college or institution
• Demonstrated ability using computer equipment including, but not limited to keyboard, mouse and multiple monitors
• Minimum one year work experience in a customer service position with direct customer contact either in-person, phone or by email in a fast-paced, structured environment
• Must possess a High School diploma, GED or equivalent work experience
• Previous experience in a Contact Center environment
• Demonstrated ability navigating multiple computer programs and internet webpages
• Ability to work flexible schedules, extended hours, nights, weekends, and/or overtime (scheduled or ad hoc)
• Minimum one year experience using Microsoft Office Suite including but not limited to Word, Excel and Outlook

Job Details:

Company: PG&E

Vacancy Type:  Full Time

Job Location: Fresno, California, USA

Application Deadline: N/A

Apply Here

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