Purolator Canada Jobs – Product Manager

Job Description:

Reporting to the Manager, Digital Product the individual will be responsible for managing digital solutions which includes leading new feature initiatives, optimizing current features and driving improved customer experience.

Job Responsibilities:

• Lead enhancements to continuously optimize shipping channel. Work closely with business stakeholders, design agencies and IT.
• Create detailed user stories/requirements that helps meet customer needs and create a solution making Purolator best in class
• Develop and implement processes for continuously collecting customer feedback, measuring performance and identifying areas of opportunity for each channel
• Develop and monitor product KPIs, metrics and feedback of the digital shipping channels
• Own the customer experience & ensure that customers can easily achieve their desired outcomes
• Build the bridge between our customers and development team by communicating product requirements for new product development,
• Research and review competing solutions and market trends to ensure digital products are competitive
• Lead cross-functional team to build new digital solutions.
• Become the Subject Matter Expert and owner for current digital solutions
• Use design thinking and iterative development processes for developing and testing hypotheses
• Collaborate with Engineering team on innovative solutions and clarify the desired outcome to help increase the overall customer experience
• Manage, and maintain product backlog focusing on business value and priority while delivering incremental value

Job Requirements:

• Ability to dive into the technical details and are able to understand technical concepts
• University degree in Business (MBA), Computer Science or Engineering preferred
• Customer champion with design and user experience knowledge to continue a customer first culture in the organization
• Proven ability to establish relationships across all levels within organizations
• Creative thinker with experience in different customer research methodologies and the ability to provide solutions that meet customer needs
• Able to excel in a dynamic environment, lead and manage several projects simultaneously, strong time management and prioritization skills
• Thorough knowledge of and experience with a broad range of technologies, including common internet protocols, web analytics, API’s, and other foundational web technologies that underpin modern digital applications.
• Communicate effectively with technical and non-technical stakeholders, cross-functional teams and across business lines.

Qualification & Experience:

• 5+ years of experience in logistics (courier, freight, brokerage, import, export etc) is highly desirable
• Experience with understanding the core problem, identity opportunities and successfully building business case for proposed solutions
• 5+ years of experience in a product management, preferably in an agile environment
• 5+ years of digital product management experience is highly desirable, preferably in an agile environment
• Strong background in Online User Experience and e-commerce

Job Details:

Company: Purolator

Vacancy Type:  Full Time

Job Location: Mississauga, ON, CA

Application Deadline: N/A

Apply Here

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