Purolator Jobs – Customer Experience Specialist

Job Description:

At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?

Job Responsibilities:

• Playing a key role in maintaining and improving the customer experience by acting as a liaison between clients, sales and Operations to develop mutually beneficial solutions resulting in improved competitive positioning and increased client confidence and spend
• Continued monitoring and intervention to ensure realization of anticipated benefits and that solutions derived are successful and sustainable
• Coaching Operations Management on the use of tools, tactics and best practices to be leveraged in order to benefit the customer experience
• Acting as voice of the customer in areas including process design and deployment and Operational decision-making, planning and execution
• Balancing cost and service considerations while devising unique and effective solutions to improve client satisfaction
• Analysis of Operational and client-specific data to identify areas of opportunity for improved customer experience
• Development and implementation of solutions to address opportunities identified.

Job Requirements:

• Advanced grasp of Lean continuous improvement and Quality Management principles
• Prior experience working in a unionized environment and an understanding of labour constraints Able to grasp and understand Purolator’s status of technological advancement
• Strong understanding of statistics including forecasting, target-setting, correlation analysis and benchmarking
• Thorough understanding of Purolator’s or other Courier network, policies and procedures
• Successful prior experience with inter-departmental interaction
• In-depth knowledge of data and analysis systems including SAP Business Intelligence, Qlikview, Traksite and Salesforce
• A proven understanding of process and product evolution, as well as emerging industry norms and customer expectations
• Proven ability to align to long-term corporate priorities and strategy
• Proven experience building strong working relationships with Operations team members at all levels across the country
• University degree in field such as Engineering, Mathematics, Analytics or similar field of study Minimum 7 years or more experience in a similar role in the courier or logistics industry

Job Details:

Company: Purolator

Vacancy Type:  Full Time

Job Location: Mississauga, ON, CA

Application Deadline: N/A

Apply Here

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