Wednesday , April 17 2024

Republic Services Application – Collections Specialist

Website Republic Services

Job Description:

With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts

Job Responsibilities:

  • Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.
  • Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.
  • Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion.
  • Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.
  • Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.
  • Completes system assigned tasks within the designated timeframes.
  • Reconciles and applies customer payments posted on account.
  • Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status.
  • Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership.
  • Accurately and concisely documents actions taken on assigned accounts with the system application.

Qualification & Experience:

  • A thorough knowledge and understanding of collections transactions and processes.
  • High School diploma or GED
  • 2 years of collections or relevant experience required.

Job Details:

Company: Republic Services

Vacancy Type:  Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

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