The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
- As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers.
- Safeguards confidential information, cash and credit card information, and merchandise.
- Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
- Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
- Maintains a professional appearance, and adheres to the Company dress code at all times.
- Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
- Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately.
- Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
- Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers
- Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
- Understands that safety is the number one priority and practices safe behaviors in everything they do.
- Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
- Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
- Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
- Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
- Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
- Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
- Represents and supports the Company brand at all times.
- Ability to use all Store equipment, including PDTs, registers and PC as required.
- Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
- Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
- Ability to spend up to 100% of working time standing, walking, and moving around the Store.
- Ability to perform basic mathematical calculations commonly used in retail environments.
- Ability to occasionally push, pull and lift more than 25 pounds.
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Vacancy Type: Full Time
Job Location: Phoenix, AZ, US
Application Deadline: N/A