Jobs at Royal Mail – Service Manager

Job Description:

The Service Manager represents Royal Mail in the delivery of all existing and new IT Services that supports Royal Mails business. The role is responsible for ensuring that Royal Mails IT Services are delivered as specified in the formal agreements between the Business, the Technology Organisation and the Suppliers.

Job Responsibilities:

• Manage accurate reporting of IT service performance levels
• Build collaborative working relationships across Technology and the business
• Have the ability to create collaborative virtual teams across multiple suppliers to deliver high levels of service and availability
• Be responsible for identifying opportunities to improve the effectiveness and efficiency of the RMG IT services.
• Deliver key components for the service introduction processes.

Job Requirements:

• Have strong analytical capabilities and excellent communication skills
• Have experience in Service Management and Service Level Agreements
• Must be able to work with the technical staff from the Suppliers on a day-day basis.
• Experience of working in an ITIL compliant environment (ITIL qualified)
• Excellent track record of managing suppliers in reaching successful outcomes

Job Details:

Company: Royal Mail

Vacancy Type:  Full Time

Job Location: Sheffield, England, UK

Application Deadline: N/A

Apply Here

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