Sunday , December 10 2023

Royal Mail Group Jobs – Incident Subject Matter Expert

Website Royal Mail

Job Description:

A key senior leadership role within the engineering maintenance team, responsible for providing on-site technical support and leading the response of maintenance technicians to technical deficiencies, whilst working to deliver the maintenance strategy to ensure compliance with standards and legislation for all hub automation. They will manage the escalation processes for hub automation breakdowns to resolution, engaging with all relevant stakeholders both internally and externally. Responsible for driving continuous improvement initiatives delivering; safe, reliable, cost effective and efficient automation performance that underpins our operational workplan and customer experience. Working collaboratively with operational colleagues, original equipment manufacturers and remote central support teams, build and maintain strong relationships with key stakeholders.

Job Responsibilities:

  • Perform safety audits, inspections and assessments to ensure automation conformity.
  • Manage escalation processes for technical breakdowns, technical support and IT related issues.
  • Manage technical performance, direct and perform technically driven maintenance activities to drive improved reliability and performance KPIs.
  • Support a safety culture within the engineering team and provide coaching and guidance to technicians.
  • Ensure effective knowledge transfer of Beumer technologies and systems, working closely with BG System Analyst.
  • Provide expert technical support during the operation including; management of complex breakdowns, analysis of technical data, support frontline technicians and ensure the engineering team are responding to automation issues in a timely manner.
  • Senior technical engineering representative, monitoring key performance metrics throughout the operation, providing technical support to the operational management team and driving efficiency of the automation.
  • Ensure compliance to legislation and Royal Mail policies and standards.

Job Requirements:

  • Knowledge and experience of delivering ISO 55000 asset maintenance strategies.
  • Knowledge and practical experience of deploying continuous improvement processes.
  • Strong leadership, communication, influencing and senior leader stakeholder management skills.
  • High-level of analytical, detailed data analysis and systematic problem-solving skills.
  • A minimum of a level 4/5 (HNC/HND) and preferably a level 6 (degree) qualification in engineering.
  • Experience of leading professional technical engineering teams.
  • IOSH Managing Safety qualified and certified manager – or prepared to work towards.
  • Qualified machinery directive compliance assessor (PUWER) – or prepared to work towards.
  • Knowledge of cost versus risk and change management theories to develop and deliver technical solutions supporting strategic decisions.
  • Professionally registered engineer at a minimum level of Engineering Technician (EngTECH) and be working towards/or prepared to work towards Incorporated Engineer (IEng) status.

Job Details:

Company: Royal Mail

Vacancy Type:  Full Time

Job Location: Wythenshawe, England, UK

Application Deadline: N/A

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