Saturday , April 20 2024

Selfridges Recruitment – Service Desk Analyst

Website Selfridges

Job Description:

Are you looking for a new challenge that gives you the chance to provide an added value service? Looking for a company that wants to help further your career in IT as well as provide you with an exciting, inspiring and fun place to work?

Job Responsibilities:

As our IT Service Desk Analyst, you will work within our service desk team based in Leicester. You will sit at the front of our IT Service Operations team, being the first point of contact across the whole business, the friendly face/voice into IT. You will play an integral role in providing IT support for our team members throughout Selfridges stores and head offices. You will be a team player, who is passionate about IT and customer service, and would like a role that offers the best of both worlds. As part of this, you will:

  • Ensure that all activities are performed at a consistently high standard with minimal risk to the Selfridges & Co and that opportunities to improve services and processes are identified and actioned.
  • Manage and oversee reported IT issues
  • Actively reduce the number of incidents into the Service Desk by highlighting incident trends and potential problems, through creative thinking and problem solving.
  • Support the transition of new services or service changes by adhering to new process changes or amendments, highlighting any risk that you may see to the service.
  • Demonstrate the ability to work in a fast-paced environment.
  • Provide first line resolution of IT issues and queries, escalating problems to the relevant internal support teams and external partners as and when necessary, while keeping stakeholders updated.
  • Support the achievement of customer satisfaction ratings and the reduction of call escalations, by regularly updating customers on call progress
  • Share knowledge across the teams, and proactively contributing to continuous service improvement through identification of process improvements and problem prevention

Job Requirements:

  • Excellent communication skills, verbal and written
  • Work collaboratively with the immediate and wider teams
  • Ability to understand documentation and processes
  • Understanding how retail operates and being able to support the technology and team members in the use of IT
  • Experience of providing services remotely and in person, being able to build good relationships and trust
  • Experience working with VIPs
  • Role model the company values in your day-to-day working
  • User account administration experience
  • Be a quick thinking, problem solving individual, adaptable to the varied demand of the role.

Job Details:

Company: Selfridges

Vacancy Type:  Full Time

Job Location: Leicester, England, UK

Application Deadline: N/A

Apply Here