Monday , April 15 2024

Shaw Job Opportunities – Technical Analyst

Website Shaw

Job Description:

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Job Responsibilities:

  • Ensure all activity is in the best interests of the company, prioritized by business value
  • Monitor and action NOC alarms for noise ingress/RF impairments, generate field incidents and coordinate with Field Operations
  • Accurately communicate all customer-impacting issues, in a timely manner, to appropriate local and national cross-functional teams, including management
  • Monitor dashboards for change tasks and action within specified window, create incident or change control if required to complete requested tasks
  • Document and maintain standards, procedures and support information
  • Maintain awareness of industry trends and best practices
  • Comply with problem, change, security and financial procedures
  • Work independently, and/or collaborate with BAT(Broadband Access Technologies) Network Analysts, vet noise and outage incidents, create field incidents and dispatch on-call plant technicians, take calls from technicians and other Operations teams. Proactive customer contact to resolve technical network connectivity issues as required
  • Coordinate hubsite escort requests, arrange escorted access with regional Network Techs, track travel and onsite times for accounting purposes
  • Manage expectations with team, management and clients, and deliver on them
  • DigShaw afterhours emergency support to action locate/dig requests, review fibre and HFC infrastructure maps to clear or dispatch locator(s) as required
  • Node provisioning support accountabilities including M52 change tasks – node additions, NCH change tasks – rename node, node Decommission change tasks – remove node, M51/M54 change tasks – analog node address rehome events, DAA change tasks – Distributed Access Architecture support with PHY nodes
  • Various other related duties as required

Qualification & Experience:

  • 2 years or more of direct experience with TCP/IP data networks; Cisco switches, routers and firewalls, including installation, configuration, tuning, administration and support would be an asset
  • Positive and energetic personality that contributes to team energy and cooperation
  • Ability to work in a fast-paced customer-focused service environment
  • Competence in requirements analysis and communication
  • Must have the ability to work 24/7 including graveyard shifts, weekends and statutory holidays. Shifts of this position will primarily be overnight. Changes to these times may apply for coverage needs
  • Ability to perform effectively under tight deadlines with multiple priorities
  • Demonstrated ability and willingness to learn technology, business and industry skills
  • Degree/diploma in the Computer Sciences or equivalent work experience
  • A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

Job Details:

Company: Shaw

Vacancy Type:  Full Time

Job Location: Winnipeg, Manitoba, CA

Application Deadline: N/A

Apply Here