Job Description: To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor. Job Responsibilities: Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques Coaches and trains all new merchandising hires on Store Standards Proactively engages customers with increased focus during peak traffic times Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required Identifies and trains Supervisors from existing cashiers where possible Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge) Assists FSM to ensure all product-related processes are implemented effectively Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines Ensures that backroom inventory management initiative (BIMI) is to standard at all times Ensures all Cash staff have completed cash training and customer service training through SDMU Demonstrates product knowledge and familiarity with location of products throughout the store Generates daily low stock report and provides to merchandisers/section captains Empowers employees to ensure customer satisfaction Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift Ensures tasks get accomplished in a timely fashion Participates in hiring/onboarding of new cashiers Update Process Board with tasks from store walk Role models best practice customer service at Shoppers Drug Mart Communicates expected deliveries with receiver to develop an action plan for receiving Job Requirements: Strong verbal and written communication skills Effective organization and planning skills Efficient time management ability Superior interpersonal skills The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. Has demonstrated ability to drive the business and lead by example Superior interpersonal and coaching skills Retail/grocery experience Ability to prioritize activities quickly in response to changing initiatives Must work effectively with all Employees and management teams Financial analysis ability Computer literacy Ability to climb ladder Supervisory experience Supports all Corporate programs within the business Job Details: Company: Shoppers Drug Mart Vacancy Type: Full Time Job Location: Toronto, ON, CA Application Deadline: N/A Apply Here careers-trivia.net
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