Shopper Application – Post Office Manager

Job Description:

Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

Job Responsibilities:

• Ensures the confidentiality of customer information
• Instructs clients about postal services
• Have a working knowledge of mint and coin products
• Works with Front Store Manager to maintain balanced postal inventory and work within budget
• Demonstrates CORE Values and Blue Culture
• Have knowledge of all fees related to customs and Collect on Delivery (COD’s)
• Keep up to date on postal regulations, price increases and new services
• Ensures customer authorization has been received before initiating service
• Resolves customer complaints according to established guidelines
• Responsible for regular maintenance and cleanliness of postal equipment and area
• Completes and conducts performance reviews for postal outlet staff
• Trains employees and provides on-going coaching and feedback regarding postal sales
• Ensures sales maximized through developing effective sales techniques
• Human Resources
• Ensures Post Office staff demonstrate superior customer service behavior
• Promotes and encourages use of the SERVE model
• Maintains positive relationships with customers
• Interviews and hires postal clerks
• Recommends performance pay increases to the FSM and Associate
• Customer Service/Selling
• Completes all paperwork connected with post office sales
• Answers customer inquiries regarding products, return policies, etc.
• Conducts disciplinary procedures up to and including termination, with the approval of the Front Store Manager and Associate

Job Requirements:

• Ability to work flexible shifts which may include nights and weekends
• Ability to lift up to 50 pounds
• Effective verbal and written communication skills
• Ability to utilize postal equipment
• Customer service skills
• Ability to climb ladder
• Independent thinking and decision making when dealing with issues or problems that necessitate analytical skills to gather information, assess potential risks and devise appropriate solutions
• Problem solving skills
• Works independently and manages priorities in a timely manner
• Commitment to Customer Service
• Bondable
• Planning, Judgement and Decision Making

Job Details:

Company: Shoppers Drug Mart

Vacancy Type:  Full Time

Job Location: Burlington, ON, CA

Application Deadline: N/A

Apply Here

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