Shoppers Careers – Front Store Manager LG VOL

Job Description:

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved. Through training of employees, regular follow up and feedback, and leading by example. The Front Store Manager is expected to embrace all Shoppers Drug Mart Policies, procedures and standards. The Front Store Manager is responsible for achieving store objectives and targets, and is required to deal with and solve any and all problems that may arise.

Job Responsibilities:

• Responsible for ensuring the safety of all customers and employees on store premises
• Responsible for upkeep and repairs with Janitor, Property Management and scheduling repairs
• Responsible for maintaining physical store image to corporate standards
• Implements new planograms and planogram adjustments, follows MMS standards
• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
• Primary key holder and may be called to the store before, during or after business hours in the event of an emergency
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
• Follows direction outlined on In-Store Web
• Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
• Inventory control, ordering, receiving, price changes, damages and returns
• Adheres to established purchasing processes including all replenishment activities (eg. Regular replenishment seasonal and event purchasing)
• Proactively monitors and minimizes the liability of discontinued inventory utilizing weekly reports to ensure the timely return of products to vendors being aware of all vendor return policies
• Physical Store/ Facility Management
• Conducts competitive price checks for both grocery and other KPI products as requested
• Conducts daily store walk with the Assistant Front Store Manager or designate and provides direction when necessary
• Manages Communications Binders and Store Boards to ensure awareness of all corporate and store events and ensures support of these initiatives
• Ensures staffing levels are adequate to effectively operate the business
• Reviews Customer Service Index (CSI) reports with Management Teams and develops action plans to address any customer issues or complaints
• Ensures products are in stock at all times, through proactive inventory planning, and utilization of best practices and established processes
• Maintains physical security activities as identified in the Store Standards

Job Requirements:

• Planning, Judgement and Decision Making
• Able to prioritize activities quickly in response to changing initiatives
• Efficient time management skills
• Effective organization and planning skills
• Use judgment and decision making skills to control expenses
• Provides effective leadership and ongoing mentorship and ensures development of all staff
• Planning and preparation for Inventory Management
• Ability to climb ladder
• Ability to lift up to 50 pounds

Qualification & Experience:

• inventory control and human resources and people management) for a minimum of 5 years Demonstrated ability to drive the business, lead by example and support corporate programs Works effectively with management team Superior interpersonal, coaching and communication skills Strong business and financial acumen Strong verbal and written communication skills Computer literacy Demonstrated commitment to providing exceptional customer service Strong relationship builder with key internal and external agencies WORKING CONDITIONS Ability to work flexible shifts which may include nights and weekends

Job Details:

Company: Shoppers Drug Mart

Vacancy Type:  Full Time

Job Location: Calgary, AB, CA

Application Deadline: N/A

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