
Website Shoppers Drug Mart
Job Description:
Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.
Job Responsibilities:
- Marketing and Merchandising
- Ensures the confidentiality of customer information
- Ensure signage in the department reflects current programs, policies, and procedures
- Conducts disciplinary procedures up to and including termination, with the approval of the Front Store Manager and Associate
- Creates and maintains proper displays to reflect seasonal and promotional programs of both Shoppers Drug Mart and Canada Post
- Demonstrates CORE Values and Blue Culture
- Instructs clients about postal services
- Interviews and hires postal clerks
- Resolves customer complaints according to established guidelines
- Co-ordinates and implements Canada Post promotions
- Answers customer inquiries regarding products, return policies, etc.
- Works with Front Store Manager to maintain balanced postal inventory and work within budget
- Completes all paperwork connected with post office sales
- Responsible for regular maintenance and cleanliness of postal equipment and area
- Have a working knowledge of mint and coin products
- Complies with all health and safety requirements as follows: Provides H&S policy direction and planning; reviews information and delegates responsibility; provides support to H&S policy; holds staff reporting to them accountable
- Assists in achieving financial objectives for retail postal outlet
- Trains employees and provides on-going coaching and feedback regarding postal sales
- Recommends performance pay increases to the FSM and Associate
- Promotes and encourages use of the SERVE model
- Completes and conducts performance reviews for postal outlet staff
- Keep up to date on postal regulations, price increases and new services
- Ensures loss prevention standards and procedures followed in the department and all reports printed and reviewed daily (ie: no sale report, void report, items not on file)
- Maintains control of postal product inventory, purchasing stock, and managing cash
- Have knowledge of all fees related to customs and Collect on Delivery (COD’s)
- Ensures sales maximized through developing effective sales techniques
- Ensures customer authorization has been received before initiating service
- Ensures Post Office staff demonstrate superior customer service behavior
- Maintains positive relationships with customers
Job Requirements:
- Works independently and manages priorities in a timely manner
- Problem solving skills
- Planning, Judgement and Decision Making
- Independent thinking and decision making when dealing with issues or problems that necessitate analytical skills to gather information, assess potential risks and devise appropriate solutions
- Bondable
- Ability to climb ladder
- Effective verbal and written communication skills
- Ability to work flexible shifts which may include nights and weekends
- Ability to lift up to 50 pounds
- Ability to utilize postal equipment
- Commitment to Customer Service
- Customer service skills
Job Details:
Company: Shoppers Drug Mart
Vacancy Type: Full Time
Job Location: Burlington, ON, CA
Application Deadline: N/A
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