Wednesday , September 27 2023

Shoppers Careers – Post Office Manager

Website Shoppers Drug Mart

Job Description:

Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

Job Responsibilities:

  • Marketing and Merchandising
  • Ensures the confidentiality of customer information
  • Ensure signage in the department reflects current programs, policies, and procedures
  • Conducts disciplinary procedures up to and including termination, with the approval of the Front Store Manager and Associate
  • Creates and maintains proper displays to reflect seasonal and promotional programs of both Shoppers Drug Mart and Canada Post
  • Demonstrates CORE Values and Blue Culture
  • Instructs clients about postal services
  • Interviews and hires postal clerks
  • Resolves customer complaints according to established guidelines
  • Co-ordinates and implements Canada Post promotions
  • Answers customer inquiries regarding products, return policies, etc.
  • Works with Front Store Manager to maintain balanced postal inventory and work within budget
  • Completes all paperwork connected with post office sales
  • Responsible for regular maintenance and cleanliness of postal equipment and area
  • Have a working knowledge of mint and coin products
  • Complies with all health and safety requirements as follows: Provides H&S policy direction and planning; reviews information and delegates responsibility; provides support to H&S policy; holds staff reporting to them accountable
  • Assists in achieving financial objectives for retail postal outlet
  • Trains employees and provides on-going coaching and feedback regarding postal sales
  • Recommends performance pay increases to the FSM and Associate
  • Promotes and encourages use of the SERVE model
  • Completes and conducts performance reviews for postal outlet staff
  • Keep up to date on postal regulations, price increases and new services
  • Ensures loss prevention standards and procedures followed in the department and all reports printed and reviewed daily (ie: no sale report, void report, items not on file)
  • Maintains control of postal product inventory, purchasing stock, and managing cash
  • Have knowledge of all fees related to customs and Collect on Delivery (COD’s)
  • Ensures sales maximized through developing effective sales techniques
  • Ensures customer authorization has been received before initiating service
  • Ensures Post Office staff demonstrate superior customer service behavior
  • Maintains positive relationships with customers

Job Requirements:

  • Works independently and manages priorities in a timely manner
  • Problem solving skills
  • Planning, Judgement and Decision Making
  • Independent thinking and decision making when dealing with issues or problems that necessitate analytical skills to gather information, assess potential risks and devise appropriate solutions
  • Bondable
  • Ability to climb ladder
  • Effective verbal and written communication skills
  • Ability to work flexible shifts which may include nights and weekends
  • Ability to lift up to 50 pounds
  • Ability to utilize postal equipment
  • Commitment to Customer Service
  • Customer service skills

Job Details:

Company: Shoppers Drug Mart

Vacancy Type:  Full Time

Job Location: Burlington, ON, CA

Application Deadline: N/A

Apply Here