Shoppers Careers – Post Office Manager

Job Description:

Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

Job Responsibilities:

• Marketing and Merchandising
• Ensures the confidentiality of customer information
• Ensure signage in the department reflects current programs, policies, and procedures
• Conducts disciplinary procedures up to and including termination, with the approval of the Front Store Manager and Associate
• Creates and maintains proper displays to reflect seasonal and promotional programs of both Shoppers Drug Mart and Canada Post
• Demonstrates CORE Values and Blue Culture
• Instructs clients about postal services
• Interviews and hires postal clerks
• Resolves customer complaints according to established guidelines
• Co-ordinates and implements Canada Post promotions
• Answers customer inquiries regarding products, return policies, etc.
• Works with Front Store Manager to maintain balanced postal inventory and work within budget
• Completes all paperwork connected with post office sales
• Responsible for regular maintenance and cleanliness of postal equipment and area
• Have a working knowledge of mint and coin products
• Complies with all health and safety requirements as follows: Provides H&S policy direction and planning; reviews information and delegates responsibility; provides support to H&S policy; holds staff reporting to them accountable
• Assists in achieving financial objectives for retail postal outlet
• Trains employees and provides on-going coaching and feedback regarding postal sales
• Recommends performance pay increases to the FSM and Associate
• Promotes and encourages use of the SERVE model
• Completes and conducts performance reviews for postal outlet staff
• Keep up to date on postal regulations, price increases and new services
• Ensures loss prevention standards and procedures followed in the department and all reports printed and reviewed daily (ie: no sale report, void report, items not on file)
• Maintains control of postal product inventory, purchasing stock, and managing cash
• Have knowledge of all fees related to customs and Collect on Delivery (COD’s)
• Ensures sales maximized through developing effective sales techniques
• Ensures customer authorization has been received before initiating service
• Ensures Post Office staff demonstrate superior customer service behavior
• Maintains positive relationships with customers

Job Requirements:

• Works independently and manages priorities in a timely manner
• Problem solving skills
• Planning, Judgement and Decision Making
• Independent thinking and decision making when dealing with issues or problems that necessitate analytical skills to gather information, assess potential risks and devise appropriate solutions
• Bondable
• Ability to climb ladder
• Effective verbal and written communication skills
• Ability to work flexible shifts which may include nights and weekends
• Ability to lift up to 50 pounds
• Ability to utilize postal equipment
• Commitment to Customer Service
• Customer service skills

Job Details:

Company: Shoppers Drug Mart

Vacancy Type:  Full Time

Job Location: Burlington, ON, CA

Application Deadline: N/A

Apply Here

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