Job Description: To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor. Job Responsibilities: Complies with employment legislation Ensures all Cash staff have completed cash training and customer service training through SDMU Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards Demonstrates product knowledge and familiarity with location of products throughout the store Assists FSM to ensure all product-related processes are implemented effectively Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift Role models best practice customer service at Shoppers Drug Mart Spotlights new or exclusive products at daily huddles Ensures that backroom inventory management initiative (BIMI) is to standard at all times Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM Ensures tasks get accomplished in a timely fashion Communicates expected deliveries with receiver to develop an action plan for receiving Coaches and trains all new merchandising hires on Store Standards Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required Ensures employees comply with all policies and procedures Identifies and trains Supervisors from existing cashiers where possible Update Process Board with tasks from store walk Marketing and Merchandising Participates in hiring/onboarding of new cashiers Assists in the hiring process for Front End Cashiers/Supervisors (recommend to FSM) Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines Empowers employees to ensure customer satisfaction Ensures staff know about upcoming events to share with customers Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques Oversees implementation of store marketing programs Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk Ensures staff is properly trained in all aspects of their role and provides on-going coaching and instructions Generates daily low stock report and provides to merchandisers/section captains Proactively engages customers with increased focus during peak traffic times Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge) Job Requirements: Superior interpersonal and coaching skills Identify overstock and develop a clearance strategy Supports all Corporate programs within the business Monitor service levels on SKUs to control inventory Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes. Ability to prioritize activities quickly in response to changing initiatives Computer literacy Planning and preparation for Inventory management Identify and recognize superior performance of employees Retail/grocery experience Has demonstrated ability to drive the business and lead by example Strong verbal and written communication skills Use judgment and decision making skills to control expenses Work with FSM to create in-store training program for employees Superior interpersonal skills Supervisory experience Financial analysis ability Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees Work with FSM to achieve financial goals for the business Efficient time management ability Planning, Judgement and Decision Making Must work effectively with all Employees and management teams Effective organization and planning skills Job Details: Company: Shoppers Drug Mart Vacancy Type: Full Time Job Location: Mississauga, ON, CA Application Deadline: N/A Apply Here careers-trivia.net
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