Shoppers Drug Mart Application – Assistant Front Store Manager LG FRMT

Job Description:

To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

Job Responsibilities:

• Empowers employees to ensure customer satisfaction
• Assists FSM to ensure all product-related processes are implemented effectively
• Work with FSM to achieve financial goals for the business
• Demonstrates product knowledge and familiarity with location of products throughout the store
• Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards
• Ensures that backroom inventory management initiative (BIMI) is to standard at all times
• Identify and recognize superior performance of employees
• Participates in hiring/onboarding of new cashiers
• Coaches and trains all new merchandising hires on Store Standards
• Communicates expected deliveries with receiver to develop an action plan for receiving
• Complies with loss prevention policies and procedures and ensures they are executed in the department
• Identifies and trains Supervisors from existing cashiers where possible
• Ensures all Cash staff have completed cash training and customer service training through SDMU
• Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques
• Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
• Proactively engages customers with increased focus during peak traffic times
• Monitor service levels on SKUs to control inventory
• Work with FSM to create in-store training program for employees
• Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines
• Identify overstock and develop a clearance strategy
• Complies with all store policies and procedures
• Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift
• Update Process Board with tasks from store walk
• Generates daily low stock report and provides to merchandisers/section captains
• Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required
• Role models best practice customer service at Shoppers Drug Mart
• Ensures tasks get accomplished in a timely fashion
• Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk

Job Requirements:

• Ability to prioritize activities quickly in response to changing initiatives
• Supports all Corporate programs within the business
• Superior interpersonal skills
• Physical Requirements
• Ability to climb ladder
• Strong verbal and written communication skills
• Efficient time management ability
• Effective organization and planning skills
• Ability to lift up to 50 pounds
• Ability to work flexible shifts which may include nights and weekends
• Financial analysis ability
• Must work effectively with all Employees and management teams
• Superior interpersonal and coaching skills
• Retail/grocery experience
• Supervisory experience
• Commitment to providing exceptional customer service
• Computer literacy
• Has demonstrated ability to drive the business and lead by example

Job Details:

Company: Shoppers Drug Mart

Vacancy Type:  Full Time

Job Location: Vancouver, BC, CA

Application Deadline: N/A

Apply Here

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