Job Description: To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor. Job Responsibilities: Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift Demonstrates product knowledge and familiarity with location of products throughout the store Empowers employees to ensure customer satisfaction Communicates expected deliveries with receiver to develop an action plan for receiving Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines Ensures all Cash staff have completed cash training and customer service training through SDMU Ensures that backroom inventory management initiative (BIMI) is to standard at all times Ensures tasks get accomplished in a timely fashion Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required Generates daily low stock report and provides to merchandisers/section captains Role models best practice customer service at Shoppers Drug Mart Identifies and trains Supervisors from existing cashiers where possible Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge) Oversees implementation of store marketing programs Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards Spotlights new or exclusive products at daily huddles Marketing and Merchandising Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk Update Process Board with tasks from store walk Participates in hiring/onboarding of new cashiers Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques Coaches and trains all new merchandising hires on Store Standards Assists FSM to ensure all product-related processes are implemented effectively Job Requirements: Ability to work flexible shifts which may include nights and weekends Efficient time management ability Monitor service levels on SKUs to control inventory Planning and preparation for Inventory management Financial analysis ability Work with FSM to create in-store training program for employees Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees Effective organization and planning skills Ability to climb ladder Has demonstrated ability to drive the business and lead by example Planning, Judgement and Decision Making Commitment to providing exceptional customer service Superior interpersonal skills Supervisory experience Retail/grocery experience Ability to lift up to 50 pounds Strong verbal and written communication skills Identify overstock and develop a clearance strategy Ability to prioritize activities quickly in response to changing initiatives Identify and recognize superior performance of employees Use judgment and decision making skills to control expenses Computer literacy Must work effectively with all Employees and management teams Supports all Corporate programs within the business Work with FSM to achieve financial goals for the business Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes. Superior interpersonal and coaching skills Job Details: Company: Shoppers Drug Mart Vacancy Type: Full Time Job Location: Ajax, ON, CA Application Deadline: N/A Apply Here careers-trivia.net
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