Job Description: To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor. Job Responsibilities: Identifies and trains Supervisors from existing cashiers where possible Works with FSM to ensure signage in the store reflects current programs, policies, and procedures Proactively engages customers with increased focus during peak traffic times Responsible for replenishment orders in absence of FSM Communicates expected deliveries with receiver to develop an action plan for receiving Assists FSM to ensure all product-related processes are implemented effectively Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift Empowers employees to ensure customer satisfaction Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques Update Process Board with tasks from store walk Creates and maintains proper displays to reflect seasonal and promotional programs Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge) Ensures value events are set-up and taken down according to schedule Coaches and trains all new merchandising hires on Store Standards Demonstrates product knowledge and familiarity with location of products throughout the store Ensures all Cash staff have completed cash training and customer service training through SDMU Participates in hiring/onboarding of new cashiers Ensures tasks get accomplished in a timely fashion Role models best practice customer service at Shoppers Drug Mart Assists the FSM in adherence to all marketing programs and initiatives, which may include: 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiatives Generates daily low stock report and provides to merchandisers/section captains Ensures that backroom inventory management initiative (BIMI) is to standard at all times Job Requirements: Use judgment and decision making skills to control expenses Superior interpersonal skills Ability to lift up to 50 pounds Financial analysis ability Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes. Supervisory experience Superior interpersonal and coaching skills Planning, Judgement and Decision Making Ability to prioritize activities quickly in response to changing initiatives Identify and recognize superior performance of employees Planning and preparation for Inventory management Supports all Corporate programs within the business Monitor service levels on SKUs to control inventory Work with FSM to achieve financial goals for the business Must work effectively with all Employees and management teams Commitment to providing exceptional customer service Has demonstrated ability to drive the business and lead by example Strong verbal and written communication skills Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees Computer literacy Efficient time management ability Retail/grocery experience Effective organization and planning skills Work with FSM to create in-store training program for employees Identify overstock and develop a clearance strategy Job Details: Company: Shoppers Drug Mart Vacancy Type: Full Time Job Location: Edmonton, AB, CA Application Deadline: N/A Apply Here careers-trivia.net
Careers Trivia – Latest Jobs 2025