Job Description: Managing the customer service functions, including cash, cashiers and merchandising. Job Responsibilities: Ensures store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge) Ensures cashier/merchandising staff comply with all store policies and operating procedures Resolves customer issues according to established guidelines (refunds, exchanges, etc.) Provides on-going guidance and instruction Ensures shelves are clean and organized with proper rotation Maintains cleanliness and ensure washrooms are stock with proper items throughout the shift ie. toilet paper/paper towel Monitors inventory level and informs AFSM/FSM Trains cashiers/merchandisers in job functions Answers inquiries regarding location of product, rainchecks, etc. Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures Puts up and takes down flyer/event POP as per the POP Placement/Hot Spot documents located on the In-Store Web Ensures product displays are set up and taken down as directed by the AFSM/FSM Job Requirements: Planning, Judgement and Decision Making Problem solving is essential to ensure customer satisfaction Knowledge of products and supplies Commitment to providing customer service Efficient time management skills Ability to work flexible shifts which may include nights and weekends Ability to climb ladder Stock appropriate inventory levels Ability to lift up to 50 pounds Independent thinking as it relates to organizing store Familiarity with retail business The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. Customer service oriented Plan work to maximize efficiency and minimize costs Computer literate Organized Job Details: Company: Shoppers Drug Mart Vacancy Type: Full Time Job Location: Toronto, ON, CA Application Deadline: N/A Apply Here careers-trivia.net
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