Shoppers Drug Mart Hiring – Front Store Supervisor

Job Description:

Managing the customer service functions, including cash, cashiers and merchandising.

Job Responsibilities:

• Ensures store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge)
• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Provides on-going guidance and instruction
• Ensures shelves are clean and organized with proper rotation
• Maintains cleanliness and ensure washrooms are stock with proper items throughout the shift ie. toilet paper/paper towel
• Monitors inventory level and informs AFSM/FSM
• Trains cashiers/merchandisers in job functions
• Answers inquiries regarding location of product, rainchecks, etc.
• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
• Puts up and takes down flyer/event POP as per the POP Placement/Hot Spot documents located on the In-Store Web
• Ensures product displays are set up and taken down as directed by the AFSM/FSM

Job Requirements:

• Planning, Judgement and Decision Making
• Problem solving is essential to ensure customer satisfaction
• Knowledge of products and supplies
• Commitment to providing customer service
• Efficient time management skills
• Ability to work flexible shifts which may include nights and weekends
• Ability to climb ladder
• Stock appropriate inventory levels
• Ability to lift up to 50 pounds
• Independent thinking as it relates to organizing store
• Familiarity with retail business
• The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
• Customer service oriented
• Plan work to maximize efficiency and minimize costs
• Computer literate
• Organized

Job Details:

Company: Shoppers Drug Mart

Vacancy Type:  Full Time

Job Location: Toronto, ON, CA

Application Deadline: N/A

Apply Here

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