
Website Shoppers Drug Mart
Job Description:
Managing the customer service functions, including cash, cashiers and merchandising.
Job Responsibilities:
- Ensures store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge)
- Ensures cashier/merchandising staff comply with all store policies and operating procedures
- Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
- Provides on-going guidance and instruction
- Ensures shelves are clean and organized with proper rotation
- Maintains cleanliness and ensure washrooms are stock with proper items throughout the shift ie. toilet paper/paper towel
- Monitors inventory level and informs AFSM/FSM
- Trains cashiers/merchandisers in job functions
- Answers inquiries regarding location of product, rainchecks, etc.
- Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
- Puts up and takes down flyer/event POP as per the POP Placement/Hot Spot documents located on the In-Store Web
- Ensures product displays are set up and taken down as directed by the AFSM/FSM
Job Requirements:
- Planning, Judgement and Decision Making
- Problem solving is essential to ensure customer satisfaction
- Knowledge of products and supplies
- Commitment to providing customer service
- Efficient time management skills
- Ability to work flexible shifts which may include nights and weekends
- Ability to climb ladder
- Stock appropriate inventory levels
- Ability to lift up to 50 pounds
- Independent thinking as it relates to organizing store
- Familiarity with retail business
- The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
- Customer service oriented
- Plan work to maximize efficiency and minimize costs
- Computer literate
- Organized
Job Details:
Company: Shoppers Drug Mart
Vacancy Type: Full Time
Job Location: Toronto, ON, CA
Application Deadline: N/A
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