Job Description: To manage resources of the Cosmetic department in order to maximize and achieve sales targets. To model excellence in customer service and demonstrate the highest level of professionalism to every customer and staff member. The ideal Cosmetic Manager will: Drive a Passion for Results – Drive store sales, champion the Customer experience, plan and drive execution and drive overall improvement Job Responsibilities: Ensures staff are trained to beauty sales standards Recommends performance pay increases to the Associate-Owner Actively models the desired behavior with eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics, and monitors the usage by staff Mentors, coaches, trains, and motivates staff with respect to selling, make-up application, and consultations Ensures staff achieve productivity objectives Acts professional at all times Ensures sales maximized through developing effective sales techniques Books appointments for events and manages annual incremental event schedule Ensures brand sales are tracked and annual targets are achieved Always put the Customer first and provides superior customer service, consultations, demonstrations (ie: make-up applications, skin consultations, and fragrance demonstrations) Assists in hiring quality Cosmeticians with excellent customer service and selling skills Strives at a minimum to achieve and meet sales total department targets Complies with all health and safety regulations Addresses performance issues directly, with respect and fairness, involving the Front Store Manager where necessary Ensures team and self utilizes Derm Centre (where applicable) when conducting Skin Care Demonstrations and Consultations with each Cosmetician, aiming to achieve “3” per eight hour shift or “1” per four hour shift Sells to customers and coaches / mentors staff in selling skills Complies with all store policies and procedures Monitors and communicates CSI survey results and objectives with team members Develops and reviews development plans with staff to upgrade skills Demonstrates a professional image, including clean and complete uniform with name badge, full make-up, and wearing only cosmetic and fragrance brands that Shoppers Drug Mart sells Resolves customer complaints according to established guidelines Introduces and promotes Assisted Selling to customers Complies with loss prevention policies and procedures and ensures they are executed in the department Answers customer inquiries regarding products, return policies, etc. Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and adapt sales program to meet targets Promotes products through marketing and encourages use of the PC Optimum program Assists in determining that financial objectives for Cosmetic department are established and achieved Prepares performance appraisals in association with Front Store Manager Utilizes and maintains a robust Siebel – Back End eClienteling system Creates an environment where “selling is fun” Uses tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales. These tools include, but are not limited to: beautyRX Derm Tools: Moisture Checker and Video Microscope, iPad for eClienteling and to promote Assisted Selling, vendor or corporate gift with purchase items, PC Optimum points program, samples, corporate offers, Cosmetics and Makeup Brushes for application on Customers, etc. Challenges Cosmeticians continuously to attain targeted goals Job Requirements: Effective verbal and written communication skills Customer service oriented Commitment to providing excellence in Customer Service Cosmetic experience – Proven ability to demonstrate make-up application, fragrance, skin care consultations Sales experience with a proven track record of achieving sales goals This position requires the ability to act upon tasks and goals outlined by management Ability to work flexible shifts which may include nights and weekends Planning, Judgment and Decision Making Independent thinking and decision making when dealing with issues related to customer’s needs and wants Previous experience in leading a team Work in conjunction with the Associate-Owner and Front Store Manager to prepare and implement the Yearly Marketing Plan Ability to climb ladder Ability to bend and stretch to stock shelves Ability to analyze situations based on business observations and identify people that need special attention Develops a yearly plan for personal development Ability to lift up to 50 pounds Ability to work in a fragrance filled environment Judgment & decisions would be made based on ability to ask the right questions leading to product choice for the appropriate solutions Job Details: Company: Shoppers Drug Mart Vacancy Type: Full Time Job Location: Burlington, ON, CA Application Deadline: N/A Apply Here careers-trivia.net
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