Shoppers Jobs – Assistant Front Store Manager

Job Description:

To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

Job Responsibilities:

• Role models best practice customer service at Shoppers Drug Mart
• Identifies and trains Supervisors from existing cashiers where possible
• Update Process Board with tasks from store walk
• Ensures that backroom inventory management initiative (BIMI) is to standard at all times
• Empowers employees to ensure customer satisfaction
• Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards
• Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift
• Proactively engages customers with increased focus during peak traffic times
• Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines
• Oversees implementation of store marketing programs
• Marketing and Merchandising
• Demonstrates product knowledge and familiarity with location of products throughout the store
• Participates in hiring/onboarding of new cashiers
• Coaches and trains all new merchandising hires on Store Standards
• Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
• Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques
• Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required
• Generates daily low stock report and provides to merchandisers/section captains
• Communicates expected deliveries with receiver to develop an action plan for receiving
• Assists FSM to ensure all product-related processes are implemented effectively
• Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
• Ensures all Cash staff have completed cash training and customer service training through SDMU
• Ensures tasks get accomplished in a timely fashion

Job Requirements:

• Planning and preparation for Inventory management
• Ability to prioritize activities quickly in response to changing initiatives
• Work with FSM to create in-store training program for employees
• Effective organization and planning skills
• Efficient time management ability
• Supports all Corporate programs within the business
• Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
• Retail/grocery experience
• Supervisory experience
• Financial analysis ability
• Identify overstock and develop a clearance strategy
• Use judgment and decision making skills to control expenses
• Planning, Judgement and Decision Making
• Superior interpersonal and coaching skills
• Work with FSM to achieve financial goals for the business
• Must work effectively with all Employees and management teams
• Identify and recognize superior performance of employees
• Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
• Superior interpersonal skills
• Monitor service levels on SKUs to control inventory
• Commitment to providing exceptional customer service
• Computer literacy
• Has demonstrated ability to drive the business and lead by example
• Strong verbal and written communication skills

Job Details:

Company: Shoppers Drug Mart

Vacancy Type:  Full Time

Job Location: Ottawa, ON, CA

Application Deadline: N/A

Apply Here

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