Saturday , September 30 2023

Shoppers Jobs – Front Store Manager

Website Shoppers Drug Mart

Job Description:

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved. Through training of employees, regular follow up and feedback, and leading by example. The Front Store Manager is expected to embrace all Shoppers Drug Mart Policies, procedures and standards. The Front Store Manager is responsible for achieving store objectives and targets, and is required to deal with and solve any and all problems that may arise.

Job Responsibilities:

  • Maintain confidentiality in all matters pertaining to Shoppers Drug Mart Franchised business and its operation
  • Primary key holder and may be called to the store before, during or after business hours in the event of an emergency
  • Complies with food and safety guidelines
  • Manages Communications Binders and Store Boards to ensure awareness of all corporate and store events and ensures support of these initiatives
  • Inventory control, ordering, receiving, price changes, damages and returns
  • Ensures staffing levels are adequate to effectively operate the business
  • Conducts competitive price checks for both grocery and other KPI products as requested
  • Ensures products are in stock at all times, through proactive inventory planning, and utilization of best practices and established processes
  • Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
  • Responsible for upkeep and repairs with Janitor, Property Management and scheduling repairs
  • Perform other duties as assigned
  • Proactively monitors and minimizes the liability of discontinued inventory utilizing weekly reports to ensure the timely return of products to vendors being aware of all vendor return policies
  • Complies with loss prevention policies and procedures and ensures they are executed throughout the store
  • Adheres to established purchasing processes including all replenishment activities (eg. Regular replenishment seasonal and event purchasing)
  • Responsible for ensuring the safety of all customers and employees on store premises
  • Maintains physical security activities as identified in the Store Standards
  • Reviews Customer Service Index (CSI) reports with Management Teams and develops action plans to address any customer issues or complaints
  • Ensures the standards of housekeeping and image are maintained
  • Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
  • Responsible for maintaining physical store image to corporate standards
  • Complies with all store policies and procedures
  • Management/Supervision/Leadership
  • Conducts daily store walk with the Assistant Front Store Manager or designate and provides direction when necessary
  • Follows direction outlined on In-Store Web
  • Implements new planograms and planogram adjustments, follows MMS standards
  • Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity

Job Requirements:

  • Planning, Judgement and Decision Making
  • Planning and preparation for Inventory Management
  • Ability to lift up to 50 pounds
  • Provides effective leadership and ongoing mentorship and ensures development of all staff
  • Able to prioritize activities quickly in response to changing initiatives
  • Effective organization and planning skills
  • Ability to climb ladder
  • Efficient time management skills
  • Use judgment and decision making skills to control expenses

Job Details:

Company: Shoppers Drug Mart

Vacancy Type:  Full Time

Job Location: Burlington, ON, CA

Application Deadline: N/A

Apply Here