Wednesday , May 29 2024

Sky Careers – Customer Service Apprenticeship

Website Sky

Job Description:

Working in our busy call centre you will be part of our Customer Service Team who work hard to deliver the best service in the country. Taking inbound calls, you will understand customer queries and use your judgment to respond in the right way to ensure they are addressed effectively. We will help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service ensuring our customers’ queries are addressed.

Job Responsibilities:

  • Spending the first four weeks learning the ropes. After that, we’ll let you loose on the phones, supported by your line manager & buddy
  • Offering solutions to customer queries and problems.
  • Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
  • Keeping the customer at the heart of all that we do
  • Delivering the best service in the country in every interaction
  • Working towards targets across a number of business measures

Job Requirements:

  • Thrive in a target driven environment
  • A confident communicator and team player
  • A resilient attitude
  • Enthusiastic about all things Sky
  • Passionate about providing our customers with the best service in the country
  • A desire to understand new technology, and be in touch with the latest technology trends
  • Flexible: your typical shift pattern will vary, and you’ll need to be available to work evenings and weekends

Job Details:

Company: Sky

Vacancy Type:  Full Time

Job Location: Newcastle upon Tyne, England, UK

Application Deadline: N/A

Apply Here