Sobeys Apply Online – Retail Technologist

Job Description:

The purpose of a Retail Technologist is to provide remote support and resolve customer queries in an organized and accurate way for the Retail environment within Sobeys.

Job Responsibilities:

• Provides remote support for all IT Incidents, Requests and Changes for the Retail environment which includes implementation, configuration, control, maintenance, troubleshooting, security, and usage monitoring including after hours support
• Responsible for resolving incidents and fulfilling requests assigned within defined SLA
• Collaborates with IT Service Centre and Retail Support Peers in support of resolving incidents, fulfilling requests, sharing knowledge and meeting customer SLAs
• Collaborates with IT Service Centre and Retail Support Peers in support of resolving incidents, fulfilling requests, sharing knowledge and meeting customer SLAs
• Complies with IT Security policies and procedures. Verifies all deliverables meet
• IT Security requirements
• Complies with IT policies and procedures, especially those for quality and productivity standards
• Participates in IT projects
• Promotes customer communication within the team and ensures all customers are consistently kept informed of Project/Deployment status
• Complies with Release Management Processes and is responsible for developing
• Operating Systems, Deployment Technology, IT Security; plans, tests, pilots, deploys new technology to Stores
• Participates in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement)
• Documents all knowledge opportunities for the department and ensure accuracy of the knowledge base
• Executes on deployment plans and actively participates in all deployment activities for both Hardware and Software
• Develops, updates and maintains Support Definition Documents
• Collaborates with other IT Departments as required (e.g. Network Services, IT Security) Leadership Behaviors Parameter
• Responsible for Retail Hardware Lifecycle Management (e.g. Servers, RF Guns),
• Release artifacts
• Evaluates current processes and demonstrates conceptual thinking in defining new process improvement implementations
• Develops support and troubleshooting guides for all new technology before deployment to Stores
• Mentors other team members and acts as a technical expert

Job Requirements:

• College diploma or university degree in the field of computer science, information systems or pursuance of, and/or equivalent work experience
• 1 to 3 years relevant experience in technical support
• Experience with troubleshooting principles, methodologies, and issue resolution techniques
• Able to develop and interpret technical documentation
• Experience working in a Retail environment an asset

Job Details:

Company: Sobeys

Vacancy Type:  Full Time

Job Location: Mississauga, ON, CA

Application Deadline: N/A

Apply Here

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