
Website Sobeys
Job Description:
The purpose of a Retail Technologist is to provide remote support and resolve customer queries in an organized and accurate way for the Retail environment within Sobeys.
Job Responsibilities:
- Provides remote support for all IT Incidents, Requests and Changes for the Retail environment which includes implementation, configuration, control, maintenance, troubleshooting, security, and usage monitoring including after hours support
- Responsible for resolving incidents and fulfilling requests assigned within defined SLA
- Collaborates with IT Service Centre and Retail Support Peers in support of resolving incidents, fulfilling requests, sharing knowledge and meeting customer SLAs
- Collaborates with IT Service Centre and Retail Support Peers in support of resolving incidents, fulfilling requests, sharing knowledge and meeting customer SLAs
- Complies with IT Security policies and procedures. Verifies all deliverables meet
- IT Security requirements
- Complies with IT policies and procedures, especially those for quality and productivity standards
- Participates in IT projects
- Promotes customer communication within the team and ensures all customers are consistently kept informed of Project/Deployment status
- Complies with Release Management Processes and is responsible for developing
- Operating Systems, Deployment Technology, IT Security; plans, tests, pilots, deploys new technology to Stores
- Participates in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement)
- Documents all knowledge opportunities for the department and ensure accuracy of the knowledge base
- Executes on deployment plans and actively participates in all deployment activities for both Hardware and Software
- Develops, updates and maintains Support Definition Documents
- Collaborates with other IT Departments as required (e.g. Network Services, IT Security) Leadership Behaviors Parameter
- Responsible for Retail Hardware Lifecycle Management (e.g. Servers, RF Guns),
- Release artifacts
- Evaluates current processes and demonstrates conceptual thinking in defining new process improvement implementations
- Develops support and troubleshooting guides for all new technology before deployment to Stores
- Mentors other team members and acts as a technical expert
Job Requirements:
- College diploma or university degree in the field of computer science, information systems or pursuance of, and/or equivalent work experience
- 1 to 3 years relevant experience in technical support
- Experience with troubleshooting principles, methodologies, and issue resolution techniques
- Able to develop and interpret technical documentation
- Experience working in a Retail environment an asset
Job Details:
Company: Sobeys
Vacancy Type: Full Time
Job Location: Mississauga, ON, CA
Application Deadline: N/A
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