Sobeys Employment – Retail Technologist

Job Description:

The purpose of a Retail Technologist is to provide remote support and resolve customer queries in an organized and accurate way for the Retail environment within Sobeys.

Job Responsibilities:

• Evaluates current processes and demonstrates conceptual thinking in defining new process improvement implementations
• Release artifacts
• Participates in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement)
• Develops support and troubleshooting guides for all new technology before deployment to Stores
• Participates in IT projects
• Complies with IT Security policies and procedures. Verifies all deliverables meet
• Operating Systems, Deployment Technology, IT Security; plans, tests, pilots, deploys new technology to Stores
• Collaborates with other IT Departments as required (e.g. Network Services, IT Security)
• Responsible for resolving incidents and fulfilling requests assigned within defined SLA
• Responsible for Retail Hardware Lifecycle Management (e.g. Servers, RF Guns),
• IT Security requirements
• Develops, updates and maintains Support Definition Documents
• Collaborates with IT Service Centre and Retail Support Peers in support of resolving incidents, fulfilling requests, sharing knowledge and meeting customer SLAs
• Provides remote support for all IT Incidents, Requests and Changes for the Retail environment which includes implementation, configuration, control, maintenance, troubleshooting, security, and usage monitoring including after hours support
  Mentors other team members and acts as a technical expert
• Promotes customer communication within the team and ensures all customers are consistently kept informed of Project/Deployment status
• Documents all knowledge opportunities for the department and ensure accuracy of the knowledge base
• Collaborates with other IT Departments as required (e.g. Network Services, IT Security) Leadership Behaviors Parameter
• Executes on deployment plans and actively participates in all deployment activities for both Hardware and Software
• Collaborates with IT Service Centre and Retail Support Peers in support of resolving incidents, fulfilling requests, sharing knowledge and meeting customer SLAs
• Complies with IT policies and procedures, especially those for quality and productivity standards
• Complies with Release Management Processes and is responsible for developing

Job Requirements:

• 1 to 3 years relevant experience in technical support
• College diploma or university degree in the field of computer science, information systems or pursuance of, and/or equivalent work experience
• Experience working in a Retail environment an asset
• Able to develop and interpret technical documentation
• Experience with troubleshooting principles, methodologies, and issue resolution techniques

Job Details:

Company: Sobeys

Vacancy Type:  Full Time

Job Location: Mississauga, ON, CA

Application Deadline: N/A

Apply Here

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