Job Description: Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Wholesale Customer Support Analyst to join our team. This position has the option to be based out of our office in Calgary AB, Stellarton, NS or Mississauga, ON. Job Responsibilities: Maintain highly satisfactory relationships with support teams and vendors, ensuring deliverables are complete Provide remote IT support for all incidents and requests for all Customers, Sales Reps, and offices in a 24/7, fast-paced environment via standard contact channels (Phone, Email, etc.) Provide excellent customer service through technical support in a timely, efficient manner Document all knowledge opportunities for the department and ensure accuracy of the knowledge base Remain current on technology changes and all changes to the Wholesale business model Participate in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement) Communicate with Sobeys staff and customers and ensure that all are kept aware of the status of their Incident and/or Request Ensure that all incidents and requests meet quality standards Responsible for resolving all incidents and fulfilling all requests assigned within defined SLA Execute the communication protocol during major, critical and high priority incidents Job Requirements: An Undergraduate Degree in Computer Science or related field and a minimum of 2 years of relevant experience Bilingual is not a requirement but an asset Experience with troubleshooting principles, methodologies, and issue resolution techniques SAP and Salesforce knowledge not required but an asset Schedule flexibility is required to support urgent issues outside of regular business hours on a rotating basis Job Details: Company: Sobeys Vacancy Type: Full Time Job Location: Stellarton, NS, CA Application Deadline: N/A Apply Here careers-trivia.net
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