Sobeys Hiring – Analyst Wholesale Customer Support

Job Description:

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Wholesale Customer Support Analyst to join our team. This position has the option to be based out of our office in Calgary AB, Stellarton, NS or Mississauga, ON.

Job Responsibilities:

• Maintain highly satisfactory relationships with support teams and vendors, ensuring deliverables are complete
• Provide remote IT support for all incidents and requests for all Customers, Sales Reps, and offices in a 24/7, fast-paced environment via standard contact channels (Phone, Email, etc.)
• Provide excellent customer service through technical support in a timely, efficient manner
• Document all knowledge opportunities for the department and ensure accuracy of the knowledge base
• Remain current on technology changes and all changes to the Wholesale business model
• Participate in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement)
• Communicate with Sobeys staff and customers and ensure that all are kept aware of the status of their Incident and/or Request
• Ensure that all incidents and requests meet quality standards
• Responsible for resolving all incidents and fulfilling all requests assigned within defined SLA
• Execute the communication protocol during major, critical and high priority incidents

Job Requirements:

• An Undergraduate Degree in Computer Science or related field and a minimum of 2 years of relevant experience
• Bilingual is not a requirement but an asset
• Experience with troubleshooting principles, methodologies, and issue resolution techniques
• SAP and Salesforce knowledge not required but an asset
• Schedule flexibility is required to support urgent issues outside of regular business hours on a rotating basis

Job Details:

Company: Sobeys

Vacancy Type:  Full Time

Job Location: Stellarton, NS, CA

Application Deadline: N/A

Apply Here

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