
Website Sobeys
Job Description:
Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Wholesale Customer Support Analyst to join our team. This position has the option to be based out of our office in Calgary AB, Stellarton, NS or Mississauga, ON.
Job Responsibilities:
- Maintain highly satisfactory relationships with support teams and vendors, ensuring deliverables are complete
- Provide remote IT support for all incidents and requests for all Customers, Sales Reps, and offices in a 24/7, fast-paced environment via standard contact channels (Phone, Email, etc.)
- Provide excellent customer service through technical support in a timely, efficient manner
- Document all knowledge opportunities for the department and ensure accuracy of the knowledge base
- Remain current on technology changes and all changes to the Wholesale business model
- Participate in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement)
- Communicate with Sobeys staff and customers and ensure that all are kept aware of the status of their Incident and/or Request
- Ensure that all incidents and requests meet quality standards
- Responsible for resolving all incidents and fulfilling all requests assigned within defined SLA
- Execute the communication protocol during major, critical and high priority incidents
Job Requirements:
- An Undergraduate Degree in Computer Science or related field and a minimum of 2 years of relevant experience
- Bilingual is not a requirement but an asset
- Experience with troubleshooting principles, methodologies, and issue resolution techniques
- SAP and Salesforce knowledge not required but an asset
- Schedule flexibility is required to support urgent issues outside of regular business hours on a rotating basis
Job Details:
Company: Sobeys
Vacancy Type: Full Time
Job Location: Stellarton, NS, CA
Application Deadline: N/A
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