Job Description: Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA's National 800 number. Job Responsibilities: As a Customer Service Representative(CSR), you will contribute to the Agency's mission by: Answering unscreened calls for continuous periods of time on SSA's national 800 number; Providing quality customer service in a fast-paced, high call volume environment; Conducting interviews to determine the nature of the call; Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively; Providing information on SSA's policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution; Determining eligibility for programs administered by SSA; Using automation tools to access and update information; and Delivering service to customers within agreed service levels and established performance standards. Job Requirements: Job offers are contingent on background / security investigation results Selectees are required to complete a 11-13 week technical training class Complete the initial online assessment and USA Hire Assessment, if required Must pass Meet-and-Deal Interview Selectees are required to serve a 1 year probationary period U.S. Citizenship required Relocation expenses will not be paid Selective Service Registration, if applicable (www.sss.gov) Background and/or security investigation required Job Details: Company: Social Security Administration Vacancy Type: Full Time Job Location: Houston, TX, US Application Deadline: N/A Apply Here careers-trivia.net
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