Saturday , April 20 2024

Social Security Employment – Contact Representative

Website Social Security Administration

Job Description:


SSA, Area 1, Pottstown Field Office, 80 Robinson St., Pottstown, PA 19464
SSA, Area 1, Norristown Field Office, 1700 Markley Street, Norristown, PA 19401-9401

Job Responsibilities:

Once selected for the Customer Service Representative (CSR) position in SSA, you will contribute to the Agency’s mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.

Customer Service Representatives provide assistance to beneficiaries and the general public in person, by telephone, or in writing; Conduct interviews to determine the nature of the caller’s question or issue; Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

Job Requirements:

  • Selectees are required to serve a 1-year probationary period
  • Must pass Meet-and-Deal panel interview
  • Selective Service Registration, if applicable. (
  • Relocation expenses will not be paid
  • Background and/or security investigation required
  • U.S. Citizenship required
  • Selectees are required to complete a 11-13 week technical training class
  • Job offers are contingent on background / security investigation results

Job Details:

Company: Social Security Administration

Vacancy Type:  Full Time

Job Location: Philadelphia, PA, US

Application Deadline: N/A

Apply Here