Sunday , April 14 2024

Social Security Administration Jobs – Contact Representative

Website Social Security Administration

Job Description:

This is an Open Continuous Announcement to establish a standing register of qualified candidates to refer as vacancies occur. The first cut-off date for receipt/referral of applications will be October 31, 2020. The following cut-off dates are: February 28, 2021; May 31, 2021; and July 31, 2021. Final disposition notices will be completed once all position vacancies are filled or the announcement reaches the closing date stated in the announcement.

Job Responsibilities:

As a Customer Service Representative(CSR), you will contribute to the Agency’s mission by:

  • Answering unscreened calls for continuous periods of time on SSA’s national 800 number;
  • Providing quality customer service in a fast-paced, high call volume environment;
  • Conducting interviews to determine the nature of the call;
  • Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively;
  • Providing information on SSA’s policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution;
  • Determining eligibility for programs administered by SSA;
  • Using automation tools to access and update information; and
  • Delivering service to customers within agreed service levels and established performance standards.

Job Requirements:

  • Selectees are required to serve a 1-year probationary period
  • Relocation expenses will not be paid
  • Selective Service Registration, if applicable. (
  • U.S. Citizenship required
  • Background and/or security investigation required
  • Job offers are contingent on background / security investigation results
  • Selectees are required to complete a 11-13 week technical training class
  • Must pass Meet-and-Deal panel interview

Job Details:

Company: Social Security Administration

Vacancy Type:  Full Time

Job Location: Miami, FL, US

Application Deadline: N/A

Apply Here