Sunday , April 21 2024

Social Security Administration Careers – Contact Representative

Website Social Security Administration

Job Description:

Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA’s National 800 number.

Job Responsibilities:

  • Determining eligibility for programs administered by SSA;
  • Providing quality customer service in a fast-paced, high call volume environment;
  • Delivering service to customers within agreed service levels and established performance standards.
  • Providing information on SSA’s policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution;
  • Answering unscreened calls for continuous periods of time on SSA’s national 800 number;
  • Conducting interviews to determine the nature of the call;
  • Using automation tools to access and update information; and
  • Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively;

Job Requirements:

  • Selectees are required to serve a 1-year probationary period
  • Must pass Meet-and-Deal panel interview
  • Background and/or security investigation required
  • Job offers are contingent on background / security investigation results
  • Selectees are required to complete a 11-13 week technical training class. During training, employees will be required to work a fixed shift; 9:00
  • A.M – 5:30 P.M.
  • U.S. Citizenship required
  • Selective Service Registration, if applicable. (www.sss.gov)
  • Relocation expenses will not be paid

Job Details:

Company: Social Security Administration

Vacancy Type:  Full Time

Job Location: Ft. Worth, TX, US

Application Deadline: N/A

Apply Here

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