Tuesday , April 16 2024

Texas State Jobs – TWA I

Website State Of Texas

Job Description:

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Job Responsibilities:

As a Texas Works Advisor I (TWA I) / Medical Eligibility Specialist I (MES I) / Hospital Base Worker I (HBW I) you will receive paid, formal, training to perform the following essential job functions:

  • Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
  • Perform other duties, as assigned.
  • Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes.
  • Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
  • Compute and authorize benefits based on eligibility determination.

Job Requirements:

In addition to the above-listed abilities, the following knowledge, skills and additional abilities are desired:

  • Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
  • Read, understand, apply and explain detailed regulations and policies.
  • Perform basic arithmetic functions.
  • Manage time efficiently by establishing priorities in accordance to importance of deadlines.
  • Establish and maintain effective work relationships with others.
  • Ability to communicate effectively both verbally and in writing.
  • Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.
  • Follow written and oral directions and instructions.

Qualification & Experience:

  • Two (2) years of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist or similar customer service experience. Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.
  • High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.
  • Thirty (30) semester or forty- five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.

Job Details:

Company: State Of Texas

Vacancy Type:  Full Time

Job Location: McAllen, TX, US

Application Deadline: N/A

Apply Here

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